Job Description

Overview

CHIEF EXPERIENCE OFFICER
MONTGOMERY, AL . POSITION SUMMARY: This Chief Experience Officer (CXO) is a visionary leader responsible for driving strategic growth and enhancing the overall member experience for the organization. This role provides executive oversight of Marketing , Membership , and Communications , ensuring alignment with the organization’s mission and strategic priorities. The CXO leads growth-minded teams to develop and execute innovative strategies that strengthen brand presence and increase membership engagement.

Qualifications

• Bachelor’s degree in a related field or equivalent; Master’s degree preferred.
• Eight or more years of professional experience with a background in fundraising for a non-profit preferred.
• Ability to relate to top community leaders and diverse groups of people from all social and economic segments of the community.
• Proven track record of developing and executing growth strategies in a mission-driven or service-oriented organization.
• Strong leadership, communication, and team-building skills.
• Ability to think strategically and execute operationally in a fast-paced environment.
• A high level of skill in program development and operations, financial management, stakeholder and volunteer engagement, growth and retention strategies, staff training and development, and community outreach and collaboration.
• Flexibility and sensitivity to individual community and local association market differences and must be able to engender acceptance in a highly diverse environment.
• Strong interpersonal and communication skills and the ability to work within the culture while being able to think strategically and creatively to move the organization forward in its mission.
• Strong project management skills, analytical skills, creativity and resourcefulness in formulating a unique approach to increase the organization's brand awareness and appreciation.
• Requires the ability to track, analyze and design short and long-term multi-market strategies and key programs that can be executed in the marketplace in collaboration with peers, partners, volunteers and local associations.
• Must be able to utilize high level communication, persuasion and strategic thoughts to help others understand internal and external positions and promote new ideas in an open environment.

Leadership Competencies Needed

• Strategic Thinking & Innovation
• Leadership & Talent Development
• Brand Management & Storytelling
• Data Analysis & Decision Making
• Collaboration & Relationship Building

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