Job Description

Current Employees:

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CORE JOB SUMMARY
The Employee Assistance Navigator acts as an advocate and confidential resource within Human Resources for faculty and staff seeking information and guidance on both work-related benefits and external resources that may be available to assist them with a variety of professional and personal needs such as housing, transportation, and general economic instability. The position advocates for employee needs and leverages skills in social work and/or case management to assist employees in navigating complex processes such as benefits access, referrals to internal and external support services, and applying for leaves and reasonable accommodations. The position also serves as a liaison between the various offices within Human Resources to facilitate timely and coordinated interventions.

CORE JOB FUNCTIONS
1. Manages a diverse caseload from intake to resolution, ensuring timely follow-up, detailed documentation, and compliant tracking.
2. Triages and escalates high-risk cases appropriately, exercising professional judgment.
3. Provides guidance, practical information, and resources to employees experiencing socio-economic hardships (e.g., housing, food insecurity, transportation).
4. Educates employees on University benefit offerings, leave of absence policies (FMLA, ADA), and reasonable accommodations processes.
5. Connects employees and assists with applications for leaves of absence, disability claims, accommodations, and internal assistance programs (e.g., FSAP, mental health, financial wellness).
6. Collaborates with HR partners, supervisors, department leaders, and external vendors to develop individualized support plans.
7. Researches and maintains up-to-date knowledge of campus and community resources to provide informed referrals.
8. Partners with third-party vendors and program administrators to streamline access to care and services.
9. Designs and delivers workshops, presentations, and communication campaigns to raise awareness of employee benefits and support services.
10. Develops clear, accessible materials and guides to help employees understand and navigate available resources.
11. Monitors trends in employee feedback, utilization, and emerging needs to inform program enhancements.
12. Collaborates with HR leadership to recommend policy or program improvements that support employee engagement and retention.
13. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS
Education:
Bachelor’s degree in relevant field required

Experience:
Minimum 3 years of relevant experience required

Certification and Licensing:
Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H10

Job Tags

Full time, Temporary work, Work at office, Worldwide,

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