Job Description

Job Description:

Unique opportunity for right professional looking to add to their skillset. Are you a go-getter, a hunter, a smile and dial person? Are you goal-driven? Do you know how to grow engagement? Then we want to speak to you.

Title: Staffing Coordinator.

This position needs the right professional to develop their skills in a staffing and scheduling environment. Person will be responsible for staffing, scheduling and general office duties. They will initially follow a plan with the expectation that they will contribute to the plan within 60 days. The right person should expect to grow the position to include some outside community relationship building and engagement that is marketing and sales driven. Professionals that have worked in "Smile and Dial" environments would also find this a good fit. Ultimately, this position needs a person who is looking to join and be a valued member of a small administrative team.

Staffing Support:

• Responsible for recruiting, posting, screening, testing, interviewing, onboarding and orienting prospective employees.
• Share responsibility maintaining and monitoring records and documentation of performance and training, determining optimal staffing match for new/existing clients, managing personnel schedules, supporting staff supervision.
• Help address customer issues and maintain overall compliance with policies and procedures.
• Be successful at meeting monthly goals/quotas.
• Maintain a weekly call plan of targeted referral sources.

Combined Duties (Scheduling, Staff Supervision, Compliance):

• Answer & triage calls from caregivers, clients and prospects.
• Communicate with home health referral sources to receive and process referrals, and to ensure client’s complete transition into home health services.
• Perform as needed intake functions of gathering all the necessary demographic and medical information, as well as all requested treatment and services information.
• Determining optimal staffing match for new/existing clients so that our employees are happy with their placement while clients also give nothing but rave reviews for excellent staff matching.
• Fill scheduling gaps from existing caregiver pool or from new personnel recruitment activities.
• Provide staff supervision to ensure accuracy in paperwork, address customer issues and maintain overall compliance with policies and procedures including time-sheet submission, in-services and annual medicals.

Office Support and Coordination:

• Provide office front desk duties to include greeting the public, customers/clients and personnel time-sheet management and payroll distribution.
• Monitor and record personnel compliance with trainings, orientations, in-service trainings, annual medicals and any other pertinent staff requirements.
• Perform file maintenance functions on personnel and client files including reviewing files for accuracy, locating and retrieving files, creating new files and updating and correcting information in files to maintain records.
• Compile reports and logs as directed.
• Assist with maintenance of the office computer accounts, passwords, etc.
• Assist with vendors for ordering, services, and other needs.
• Maintain office tidiness at all times.
• Participate in out of office service and marketing activities as needed and requested.
• Other duties as assigned or needed to include community events and client visits.

Qualifications:

• Possession of a high school diploma or equivalent.
• Requires high attention to detail and proof-reading ability.
• Requires ability to take direction and instruction.
• Possess decent verbal and written communication skills.
• Good critical thinking skills.
• Strong customer relation skills.
• Strong schedule coordination skills.
• Strong relationship development skills.
• Ability to identify and diffuse conflict.

Job Type: Full-time.

Salary: $13.00 to $15.00 /hour.

Application Questions

You have requested that Indeed ask candidates the following questions:

• How many years of client /customer retention experience do you have?
• How many years of cold calling experience do you have?
• How many years of file management experience do you have?
• How many years of relationship development experience do you have?
• How many years of sales or marketing experience do you have?
• Are you able to work in Raleigh, NC?
• Are you willing to undergo a background check, in accordance with local law/regulations?
• Can you work from 9:00am – 5pm?
• What days can you interview in the next 2 weeks?

At Grace Healthcare Services in Raleigh, NC, we offer the very best, compassionate care as an in-home provider. It is our goal to improve the physical, emotional and spiritual wellness of our clients and that’s exactly what we do every single day. We offer a variety of services and experienced in-home care providers and will tailor a program specifically for the needs of each of our clients. Each member of our staff is carefully screened. Our extensive background checks include motor vehicle record history, social security validation and diligent reference checks.

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