Job Description
What To Expect
Tesla is empowering customers to optimise their residential energy systems through Tesla technology, maximising value from solar, storage, and grid-connected solutions. We are seeking a dynamic, customer-focused operations specialist to drive the establishment of Tesla Electric's retail operations and support our expanding Virtual Power Plant (VPP) programmes across Europe. This role combines electricity retail expertise with grid innovation, positioning you at the intersection of Tesla's energy transition strategy and customer experience excellence. You'll shape foundational processes for customer onboarding, billing systems, and payment workflows whilst simultaneously supporting cross-border VPP initiatives. This unique opportunity allows you to build scalable processes from the ground up and contribute to Tesla's vision of creating a decentralised energy future through behind-the-meter technologies.
What You'll Do Ensure adherence to retailer code requirements (REC, BSC, SECAS, etc.), design/execute operational processes for Tesla’s energy programmes, and balance regulatory compliance with customer-centric outcomes, aligning with UK energy legislation and Tesla’s decentralised energy visionCreate, analyse and refine automated/manual workflows for customer enrolment, billing, and payments, prioritising efficiency and experienceHandle high-volume requests, troubleshoot system issues, and monitor workflow performance (failure rates, root cause analysis)Support onboarding, train teams, and resolve enquiries via phone, email, or chatLeverage CRM proficiency to document interactions, update records, and track resolutionsServe as an operations subject matter expert, delivering insights for regulatory compliance, programme improvements, and scaling VPP programmes whilst entering new marketsInvestigate billing disputes, technical exceptions (COS gain/loss, meter errors) and complaints
What You'll Bring 2-5 years of experience in distributed energy operations and/or electricity supplier operationsAbility to manage multiple workstreams related to Tesla’s Virtual Power Plant and Retail Electricity programmesExcellent organisational and problem-solving skills with the ability to manage large volumes of requestsProactive approach to identifying and implementing workflow improvements to enhance customer experiences Capability to quantify and monitor workflow efficiency and automate workflows where possibleProficiency in Structured Query Language (SQL); experience with scripting in conventional programming languages preferredExperience with software engineering organisations and/or project management tracking toolsMust have UK work authorisation
, Tesla
Job Tags
Full time,