Job Description

UPMC is looking to hire a Full-Time Informatics Nurse I to support Clinical Informatics. 

This position will work primarily daylight hours Monday-Friday 8AM-4:30PM with occasional weekends and nights for Go Live/downtime coverage there may be some on call time associated with this position. This position is hybrid with a work from home opportunity when not rounding or on site.

Experience in Cardiology/HVI, Orthopedics/Rheumatology/Podiatry, or dental preferred.

This position is responsible for providing effective EHR workflow support to all end users (physicians/APPs, nurses, MAs, front desk, and practice managers) in the ambulatory setting by providing both remote and on-site support as needed.  The Informatics Nurse will also support compliance and operational initiatives impacting the EHR, manage optimization and change request projects, and work ServiceNow tickets, as well as our real-time workflow support platform- LiveHelpNow.

Purpose:
Under the direction of the Director, Clinical and Operational Informatics (DCOI), the Informatics Nurse I has the responsibility and accountability of assessing and assisting in the investigation, development, and implementation of new technology as it relates to clinical practice, and serving as a liaison for end users and the Informatics division. Informatics Nurse I participates on project teams to ensure a successful, on time go live. He/she develops and maintains project deliverables in accordance with application project goals. He/she gathers and communicates data to the Informatics Nurse II, DCOI or other as requested.

Responsibilities:

• Assumes responsibility as assigned to assist with the continuous improvement projects and maintenance of the eRecord. Participates in research activities, submits abstracts for presentation at local, regional and national conferences/professional meetings, submit articles for publications, and/or participate in community/volunteer activities. Participates upon request in system application validation.
• Is empowered to engage appropriate health care personnel and eRecord team members as issues arise. Identifies and communicates learning needs to appropriate manager. Prior to performing new or challenging skills, requests assistance and reviews relevant policies and procedures. Participates in interdepartmental and system activities to encourage communication. Provides informatics mentorship at the unit/dept level helping to develop an interest in informatics. Forms a partnership with end users to maintain an open dialogue for continuous feedback and quality improvement. Creates a work environment to promote flow of ideas for improvement of the eRecord. Maintains membership on, or consultation to, committees, work groups, or task forces as needed to communicate and facilitate the ongoing progress of development, implementation, and revision of the clinical information system. Participates in Informatics Professional organization activities to enhance personal growth and cultivate relationships in the field at a regional and national level.Performs all other job related activities as assigned.
• Conducts education program for all levels of end users in new and upgraded applications. May educate at the system or local level as directed by the Informatics nurse II or DCOI.Performs work in a timely and productive manner and meets defined deadlines.Assists in review of nursing policies to align with the eRecord technology. Takes action to improved knowledge, skills and performance based on feedback or on self-identified developmental needs and provides similar feedback to co-workers
• Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues.Demonstrates an understanding of cultural differences and holds peers accountable for healthy relationships.Maintains a conscious balance between work and personal life. Models safe work hours, time management and healthy lifestyle.Communicates with peers and management any safety hazards identified in the workplace.
• Communicates by preparing and educating at all levels the various types of functionality impact to the end users work flow. This communication may include but not limited to the creation of articles for publications, uLearn, or any educational venue. Demonstrates basic knowledge of system and local technology applications and the integration of these systems in regard to the impact to the end user. Participates in Informatics Council, both local and system level. Assists in preparation of agendas, handouts, and documents meeting minutes. Active participant in assigned committees and work groups with communication back to informatics team/DCOI.Collects and assembles data for the purpose of evaluating of EHR projects. Show proficiency in running explorer menu reports.
• Objectively observes and educates end users utilizing unit rounds to identify ongoing educational needs regarding clinical documentation issues, patient care challenges, and software application upgrades. Prioritizes issues and reports them accordingly. Active participant in staff workflow assessment in clinical informatics projects. Provides support to DCOI by setting meetings and establishing groups for resolution of EHR assessment. Functions as an internal consultant, resource person, and educator to all levels of personnel in accordance with the objectives of the informatics department. Supports change initiatives at the local and system level as directed by the Informatics Nurse II or DCOI.

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