Job Description

Job Summary

As a member of the Volunteer Services team, you will contribute expertise and guidance to implement and execute programs and services that further the recruitment and engagement of volunteers in critical mission roles. You will also supervise volunteers and act as a subject-matter-expert on volunteer programs, tools, processes and systems. Serve as a liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.

Approximately 30% of time is spent on external recruitment and 70% on Engagement. The Nashville Area Chapter serves middle Tennessee across Cheatham, Davidson, Jackson, Macon, Robertson, Smith, Sumner, Trousdale, Williamson and Wilson counties.

Job Responsibilities

• Contribute expertise and serve as a resource for volunteer engagement best practices.  Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area which includes frequent interaction with the volunteer community both personally and through the volunteer infrastructure. Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
• Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results.
• Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
• Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources. Provide support and guidance to volunteer trainers and ensures training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Train and lead screening and training team volunteers. Serve as Point-of-Contact to the Volunteer Intake Processing Center. Assist in screening and referring prospective volunteers.
• Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate.  Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.
• Serve as the subject matter expert on key volunteer recruitment tools.

Qualifications

• Education: Bachelor’s degree required.
• Experience: Minimum of 5 years of related experience.
• Skills & Abilities: Ability to work on a team.  Excellent oral and written communication skills.  Strong interpersonal and presentation skills.  Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.  Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.  Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Travel: Travel may be required.

• Experience in volunteer management highly preferred.
• Experience or background in Human Resources is preferred.

Additional Information

Benefits

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:  Starting at 15 days a year; based on FLSA status and tenure
• Holidays:  11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

How to Apply

Resumes will not be accepted by mail, fax or email.  All candidates must apply on our career website:

https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Nashville-TN/Sr-Volunteer-Services-Specialist_RC85243

Details

• Date Posted: December 15, 2025
• Type: Full-Time
• Job Function: Administrative
• Service Area: Social / Human Services
• Start Date: 01/12/2026
• Working Hours: Regular hours with a flexible schedule to meet organizational needs.

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